Shipping policy

At Specialized George, we strive to make our customers' shopping experience as seamless and easy as possible. Below are some important details about our shipping policy:

  1. Delivery Areas: We only ship to addresses within South Africa.

  2. Shipping Fees: Shipping fees are calculated at a flat rate - depending on purchase value, the shipping cost can be waived.

  3. Delivery Times: Delivery times vary depending on your location, with most orders being delivered within 2-7 business days from the date of purchase. We aim to process and ship all orders within 1-2 business days of receiving your order. However, please note that delivery times may be longer during busy periods, destination of delivery or due to unforeseen circumstances.

  4. Delivery Method: We use various shipping providers, including couriers and the South African Postal Service, to ensure that your order is delivered as quickly and efficiently as possible. We reserve the right to use any shipping provider of our choosing.

  5. Tracking: Once your order has been shipped, you will receive a tracking number via email or SMS which you can use to track the progress of your delivery.

  6. Order Confirmation: We will send you an order confirmation email once we have received your order. Please ensure that your shipping address and contact details are correct at the time of purchase to ensure that your order is delivered to the correct address.

  7. Delivery Disputes: In the event that your order is lost, stolen or damaged during delivery, please contact us immediately so that we can investigate the issue and work with the shipping provider to resolve the problem.

  8. Customs Duties and Taxes: All customs duties and taxes are the responsibility of the customer and are not included in the shipping fees or the order total.

We reserve the right to change our shipping policy at any time without prior notice.